Shipping

NETHERLANDS

     
 6,50 € - 1 - 3 days -  tracking:yes
     

 

WESTERN EUROPE *

     
PostNL- 15 € - 2 - 7 days -  Tracking: Yes
     

 * (excl. Norway, Ireland and Switszerland)

 

REST OF THE WORLD *

    
Standard Shipping - 35 € - 6 - 14 days - Tracking: Yes, but not very reliable
    
 * Please note that we may charge extra shipping fees if more than one item is ordered. In case of standard shipping, this will be 10 € per extra item.

 

IMPORTANT NOTICE

Please note that deliveries to countries outside the EU maybe subject to additional fees (tax, customs, import duties) by local governing authorities. These fees are not included in our services. We are not responsible for any lost, damaged or wrongly delivered packages by the carriers as we only function as an intermediary between our customers and the carrier. We provide many different shipping services. Please select your carrier carefully.

 

PICKING AND PACKING YOUR ORDER

After completing the checkout process, and your order is succeeded, we will send you a confirmation by e-mail (please check your SPAM inbox as well). You can see the overview of your order and find your order number in this email. Please note that it's possible that we require a 1 or 2 day handling time in some cases.

 

TRACKING YOUR ORDER

After the orders are packed they will be handed over to your selected carrier. When the order is shipped, you will recieve a tracking number by e-mail where you're able to track your order. Please note that the standard shipping solution for orders outside Western Europe is subject to a less reliable tracking service.

If you have any further questions regarding our shipping services, please contact us at [email protected]

 

RETURNS

New Amsterdam Surf Association will not accept any returned merchandise without prior written communication and agreement. You can return item(s) within 14 days at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. Both the returned item(s) and the packaging has to be in unused as new condition, if the package is damaged we will charge a fee of at least 15% of the value of the merchandise. Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out we reserve the right to charge a restocking fee of 5 euro.

Returns can be shipped to:

New Amsterdam Surf Association

Turbineweg 21, 2371 DV Roelofarendsveen

The Netherlands