PICKING AND PACKING YOUR ORDER

After completing the checkout process, and your order is succeeded, we will send you a confirmation by e-mail (please check your SPAM inbox as well). You can see the overview of your order and find your order number in this email. Please note that in some cases, we require a 1 or 2 day handling time.

TRACKING YOUR ORDER

After the orders are packed they will be handed over to your selected carrier. Once the order is shipped, you will receive a tracking number by e-mail from the carrier where you're able to track your order. Please note that the standard shipping solution for orders outside Western Europe is subject to a less reliable tracking service.

If you have any further questions regarding our shipping services, please contact us at [email protected].

RETURNS

We strive to create products that you love, keep for years, and last for a long time, but we understand sometimes returns are necessary. Items may be returned within 14 days of receiving your order, if they are unworn, in their original packaging, with labels attached. Please note, if you would like to return your order the buyer is responsible for the return costs. 

RETURNING WITHIN THE EUROPEAN UNION:

All returns from within the EU can be initiated by simply logging in and registering your returns at our return page. The items being returned are the sole responsibility of the sender, until they are scanned in to our warehouse. 

Visit our return page by clicking here.

Difficulties returning from your country via our return page? You can always issue a return on your own initiative. Make sure to include your completed return form into the package and send your parcel to the return address stated below. 

REST OF THE WORLD:

Unfortunately, different rules apply to returns from abroad. Email us at [email protected] and we will provide a commercial invoice (mandatory shipping document for returns outside of the EU). Please keep your shipping receipt in case there are any problems with the shipping. Returning from outside of the EU is at the customer's own cost. New Amsterdam Surf Association is not responsible for returns that get lost and of which proof of shipment is absent.

RETURN ADDRESS:

Promese Logistics – NASA

Flight Forum 2500

Industrial Number 5872

5657 DZ Eindhoven

The Netherlands

RETURN POLICY:

• We accept returns on unworn, unwashed, and undamaged items within 14 days of the delivery date. All original tags must be attached, and items must be returned in their original packaging.
• We don’t accept returns on damaged goods later than 6 months after the purchase.
• Always include a completed return form with your package.
• Please keep a copy of the tracking number. In case the shipment is lost, you still hold proof that the return has been shipped.
• Additional incurred costs such as import/export duties for shipments/returns outside of the EU are the sole responsibility of the customer.
• Items returned to us in a non-sellable condition, will not be refunded/exchanged and will be sent back to you.
• The return and financial responsibility are yours until it reaches New Amsterdam Surf Association and is confirmed by a delivery confirmation.
• You will receive a confirmation email once we processed your return. Within 14 days you will receive the refund. Please note that we reserve the right to refuse any returns that do not match our return policy
• Unfortunately it is not possible to exchange. Are you in need of another size? We suggest to return your order and place a new one for the correct size.
• Items purchased online can only be returned online via our return page. In store purchases can only be returned in store.

OTHER QUESTIONS

Please contact us via [email protected]