Shipping

NETHERLANDS

PostNL -3.95 € - 1 - 3 days -  Tracking: Yes

 

WESTERN EUROPE *

DPD - 15 € - 2 - 7 days -  Tracking: Yes
     

* Excluding Norway, Ireland and Switzerland.

 

REST OF THE WORLD *

Standard Shipping - 35 € - 6 - 14 days - Tracking: Yes, but not very reliable.
    
* Please note that we may charge extra shipping fees if more than one item is ordered. In case of standard shipping, this will be 10 € per extra item.

 

IMPORTANT NOTICE

Please note that deliveries to countries outside the EU may be subject to additional fees (tax, customs, import duties) by local governing authorities. These fees are not included in our services.

We are not responsible for any lost, damaged or wrongly delivered packages by the carriers as we only function as an intermediary between our customers and the carrier. We provide many different shipping services. Please select your carrier carefully.

 

PICKING AND PACKING YOUR ORDER

After completing the checkout process, and your order is succeeded, we will send you a confirmation by e-mail (please check your SPAM inbox as well). You can see the overview of your order and find your order number in this email. Please note that in some cases, we require a 1 or 2 day handling time.

 

TRACKING YOUR ORDER

After the orders are packed they will be handed over to your selected carrier. When the order is shipped, you will recieve a tracking number by e-mail where you're able to track your order. Please note that the standard shipping solution for orders outside Western Europe is subject to a less reliable tracking service.

If you have any further questions regarding our shipping services, please contact us at [email protected].

 

RETURNS

We strive to create products that you love, keep for years, and last for a long time, but we understand sometimes returns are necessary. Items may be returned within 14 days of receiving your order, if they are unworn, in their original packaging, with labels attached. Please note, if you would like to return your order the buyer is responsible for the return costs. 

 

HOW DO I REGISTER MY RETURN?

Returning your item is easy. Here's what you need to do:

 

WITHIN THE EUROPEAN UNION:

You can return your order by simply logging in and registering your returns at our return page. You can post the items back to us using the address given in the portal. The items being returned are the sole responsibility of the sender, until they are scanned in to our warehouse. 

Visit our return page by clicking here.

*Please note that your order number always starts with ORD. 

 

REST OF THE WORLD:

Unfortunately, different rules apply to returns from abroad. You can simply send the return from a local post office. Unfortunately, the costs are for yourself. Please keep your shipping receipt in case there are any problems with the shipping.

New Amsterdam Surf Association is not responsible for returns that get lost and of which proof of shipment is absent.

Return address                                                                                                                Pakkettenfabriek                                                                                                                      Turbineweg 21, 2371DV, Roelofarendsveen

 

IS IT POSSIBLE TO EXCHANGE MY ITEM?

Unfortunately this is not possible. Are you in need of another size? We suggest to return your order and place a new one for the correct size.


IS IT POSSIBLE TO RETURN AN ITEM IN THE NEW AMSTERDAM FLAGSHIP STORE?

Items purchased online can only be returned online via our return page. In store purchases can only be returned in store.

 

OTHER QUESTIONS

Please contact us via [email protected]